Perfect Home Furniture — Furniture Store in Calgary

Reviews of Perfect Home Furniture

• Ryan

  Added 2015.05.05

  Pathetic customer service, I bought sofas, accent chairs and dining chairs from se heritage. I was told they will deliver in 4 weeks. Its been a 8 week now, so far i haven't received my furniture. I called manager several times every time he said he will look into it and will call me back. He never ever call me back. And then I went to his store, manager was pretending that he doesn't know me. Manager is very stupid. He should be straight forward, he is a manager he must know how long it takes to deliver the furniture. I wouldn't recommended anyone to buy furniture from there.
• John

  Added 2015.03.21

  We are very pleased with our couch. Although it did take over 2 weeks longer than we were told, it was worth the wait. The delivery guys were very professional and entertaining! We would purchase again from Perfect Home.
• Lauren

  Added 2014.09.02

  I purchased a couch roughly six months ago and started noticing issues with the product roughly 2 months into owning it. The fabric was pilling and ripping at the seams, and the pills ended up distressing into snags, along with a small rip under the cushion. The couch was very lightly used so I was confused as to how such a new couch was decomposing after such a short time of owning it. I had been in contact with warranty and sent them pictures of the troubled areas as soon as these snags became apparent, I was told if I had returned the couch that I would receive a new one. The couch also started to discolour in certain spots due to minor exposure of sunlight through one of my windows (another indication of poor quality product). It wasn't until later they told me that they had decided after inspection that they would determine if I was able to get a new one or not. I live two hours away, so organized a truck to bring the couch up to Airdie to have it inspected. Upon arrival, the couch was barely even looked at, and was told that a cat had caused the damages. I do not own a cat, or an animal for that matter, but I believe there wasn't anything I could have done to prevent the damages that occurred to the couch. I stressed many times that I do not own an animal, but was told in return that the damages were due to a cat and the lady helping me was aggressive in telling me I was wrong. I was also told that they would not be able to resell the couch due to its condition, so would not be able to take it back, so I question what their warranty actually does cover. The way the situation was handled was very unprofessional and I was talked to in a very condescending fashion, along with the false guarantee that a new couch would replace the faulty one they had sold me. I definitely recommend taking your business elsewhere and save yourself the frustrations of dealing with this company and the poor quality of product they sell.
• Lucas

  Added 2014.04.06

  The furniture is amazing, always fall in love with a piece that surrounding stores can't beat. Great, friendly sales staff and very flexible options (pick your stain for wood, pick your fabric). Prices are higher but this is lifetime furniture. We keep going back every year for our next big purchase, 3 years straight, always consistent.
• Grace

  Added 2013.05.10

  I ordered our Couch through Calgary SE location. They said 4 to 6 weeks for delivery and it took almost 8 weeks. When we were in the store they said we will try to get it out in 4 weeks hence I called them after 4 weeks. i called the manager about 4 times ( over a span of 10 days) and he answered twice and he said "he will look into it" He never called me back. i called the Airdrie location and the manager was kind enough to look into it and called me back with an estimated date. The delivery schedule was a mess. They said they don't have any time slots for a week then they weren't flexible with the time slot that they gave us. So I had to miss work to be home because I didn't want to wait 9 weeks for my furniture. Terrible customer Service!