CARSTAR Calgary Downtown — Car Repair in Calgary

Reviews of CARSTAR Calgary Downtown

• Cameron

  Added 2015.07.15

  The workmanship is beautiful, but they didn't pay attention to ensure they put all the bolts back in place. It took 2 additional trips to get them to fix it correctly. They also failed to collect the deductible, told me it had been waived then came back to collect it from me 3 months later.
• Jason

  Added 2015.06.15

  When I went to pick up my car there was a small dent in the rear bumper that was not present previously. Honestly, I was so fed up, I just took the car and left. The dent is small and I am not going to get it fixed. DON"T TAKE YOUR CAR THERE!!!
• Kyle

  Added 2015.05.29

  I was directed to go to this shop by my insurance company to get a small side window repaired. Was disappointed with the overall service experience although the work was completed satisfactorily. Work was delivered late, repair status updates via website are not accurate or service staff are not updating accordingly. And although I only paid my deductible, I don't believe my insurance company was charged fairly for the work that needed to be done.
• Madison

  Added 2015.05.12

  I'm getting the car double checked elsewhere at my own expense because I have no way of knowing the quality or extent to which they repaired my car.
• Thomas

  Added 2014.09.16

  I emailed my insurance agent to complain. The next day Carstar phoned and agreed to fix the windshield. I had to wait and book another appointment. They said it would take two hours but it took all day.
• Ian

  Added 2014.03.31

  What a horrendous ordeal. I was in an accident through no fault of my own and the combination of a radio silent insurance company and this carstar location made the experience that much more upsetting. They had my car for almost two months and updated with snippets of information only when we sought them extensively. Whenever we checked in they said they were waiting on parts or had received damaged parts, when they hadn't even forwarded us the information about the extent of the car's damage in the first place. Worse still, they informed my insurance company that the work on the car with finished when in fact they were still waiting on a part to arrive, so my insurance company stopped covering my rental vehicle and landed me with a hefty charge.
• Xavier

  Added 2014.01.15

  I took the car back. One guy took a quick look and said "it wasn't us." He did not even know where they did the repairs on my car. I told him and another man that they worked on the two passenger side doors. The other guy said this can happen when they are working on the doors and can be due to heat changes in the work shop. The first guy said I must have had a rock chip. There was not any rock chip prior to me bringing the car to Carstar. There was also no evidence of a rock chip that had spread when we looked at the windshield. They asked me to wait. Then the first man said the technician that dealt with my car was not in that day. He said he would phone me the following day but did not know my name when I asked. I gave him my name but he did not write anything down. He told me to take the car and not leave it. I never did see the pictures. (Obviously they knew the pictures showed nothing and that crack was present when they returned the car to me.)
• Eric

  Added 2013.12.17

  Great service and customer care. Did a great job at a fair price. Kept me informed throughout the process.
• Dominic

  Added 2013.12.11

  As I was driving home I noticed a large crack in the passenger side of the front window. This crack was NOT there when I dropped the car off. I phoned Carstar. They tried to put me off by saying they took pictures of the car before it was fixed. Then they accurately described the crack. I told them I was coming in to see the pictures and to return the car.
• Chase

  Added 2013.05.20

  I should have read Google reviews before I took my car there. I finally picked up the car three days after it was promised. On the day promised they said they had to do a wheel alignment and wash the car. At least the outside was cleaned. The inside was not.
• Richard

  Added 2013.04.29

  They seemed pleasant and empathetic when I went to pick up the car but it was much too little too late. I don't understand why they couldn't have been upfront and communicative from the get go in order to put my mind at ease after a traumatic accident. For a company whose motto is to erase accidents, all they did was make a bad situation worse.