BMO Bank Of Montreal — Bank in Calgary

Reviews of BMO Bank Of Montreal

• Thomas

  Added 2015.06.12

  Walked in on a Saturday afternoon with the hopes of starting a new bank account with BMO. While waiting in queue only one of the three tellers were servicing customers, the other two blatantly chatted with one another right in front of the service queue. I of course tried to give them the stare, but the didn't even bother looking at the service queue's direction for the entire time. When it was finally my turn, the teller simply told me to come back another day and make an appointment to start a bank account. I asked why, she said there was no one available to provide me with the service and that I should book an appointment in advance. I asked if there were any open slots today. The teller ran quickly to the financial services manager, and returned to say no. While I can understand that if no one is available, then no one is available, but the teller refused to book an appointment for me. Instead she gave me the business card of the financial services manager, whom she just had a conversation with, and continued to stress that I have to book the appointment with her over the phone and not in person. Ok, while that seems extremely stupid and inefficient for me, I will try that. Surprise, the service manager is now on vacation, so that business card I got is now completely useless. In addition to leaving messages for the branch to call me back to no avail, for the past couple hours I've been trying to get someone on the phone to also no avail. I could be just unlucky, but the other reviews I've read of this branch definitely corroborates my experiences with the lazy tellers and poorly trained staff. I will be taking my business elsewhere.
• Ashton

  Added 2015.05.06

  I tried for 2 hours to get someone on the phone and no one answered their phone! I even left messages asking to get a call back and not one person phoned back. Terrible, terrible service. In fact no service at all. I would recommend that no one use this branch or this bank.
• Daniel

  Added 2015.01.07

  Don't go for their service manager, it's a waste of time. They don't know what they do, because they did not get trained. That's not employee's fault, that's BMO's failure. Since I had the samiliar experience at other BMO branch as well, I believe BMO will lose customers soon.
• David

  Added 2014.06.05

  Long lines every time I go there and they only put two or max three tellers! And super slow ones! Their hours of service are useless for those working office hours. Customer service is not the best either. Those were the main reasons for me and my family to change banks. Every time we had to go to the bank they were closed. I need to go today to pay a card that cannot be pay online and 4 years later they still close at 5pm!
• Devin

  Added 2013.06.13

  Horrible service. Tellers are always up selling rather then asking how has been your day. Horrible bank